★★★★★
Sean who helped me resolve the problem I had was awesome! He made the change I needed to my passport and was super kind. Made things stress free.
Lori D.
★★★★★
Just had the nicest interaction with a Customer Service representative of GOV+. I had accidentally applied for a second account and contacted them to cancel it and refund my monies. It took a little while but Shane kept assuring me they were still there and I wasn’t lost in space. 😊 I’ve received a text of a pending credit from my account prior to Shane exiting our conversation. Thank you again 👍🤗.
Deborah H.
★★★★★
I had the pure joy of getting Layla to assist me. She is terrific.
Eric D.
★★★★★
I liked how well advertised your service is out there. It was a little confusing having to wait for the application to get completed. Yes, I already recommended you to my friends.
Rosamond C.
★★★★★
Professional and knowledgeable.
Alexander S.
★★★★★
Thanks to 'Ivy' for her patience and help walking me through the latter part of the process.
Thomas T.
★★★★★
I started a support chat due to accidentally starting a second application while intending to go back into one that had already been started. Matt, the representative on the chat, was amazing. He quickly found the 2 additional charges and had them refunded. He then took the time to review the completed passport application and had me submit a new picture after which he reviewed and approved the completed application. A++ Service.
Charles W.
★★★★★
Very fast reply and they actually care to help you service 10/10.
Daniela R.
★★★★★
Layla my assistant was very professional very helpful patient and answered all my concerns I really appreciate the time she took to help and assist me good excellent job Layla thank you so much…! Mr. Enrique Infante.
Enrique I.
★★★★★
Technical support was very helpful and professional! I talked to gerald.great service.
Nancy W.
★★★★★
From the moment I reached out for assistance, Ivy was nothing short of spectacular. Her professionalism, empathy, and unwavering dedication to service excellence made my experience with Gov+ incredibly positive. Ivy’s attention to detail and her genuine care for customer concerns set a new standard for what customer service should be. She not only addressed my issues efficiently but also ensured that I felt heard and valued as a customer. It’s rare to encounter someone who performs their role with such grace and skill. Ivy is, without a doubt, an invaluable asset to the Gov+ team, and it’s individuals like her that foster lasting customer loyalty. Thank you, Ivy, for your exceptional service!
Jason B.
★★★★★
Yes, I did enjoy using GOV+ It was fast and easy to navigate. The help was impeccable. Very friendly and helpful. I will definitely recommend this to family and friends.
Enjoli E.
★★★★★
Found the service to be straightforward and easy to use.
Martin S.
★★★★★
I had a mailing issue on my forms that needed some explanation so I went online and chatted with Taylor a representative from GOV+ Taylor was amazing and asked the right questions that assisted Taylor in solving my concern. I came away from this encounter, completely satisfied and feeling that I was with a trustworthy company. Taylor completely understood that when a customer contacts a company that they, the customer service representative is the face of the company and from a customer standpoint they are the company. Taylor understands this Special Position. I highly recommend GOV+.
Leonard S.
★★★★★
Ivy helped me with my problem. Customer service is the very best at Gov+.
Terry C.
★★★★★
Vince helped me so much. I was worried I wasn't going to be able to accomplish anything because I thought it was a robot at first. I got everything resolved so I'm happy.
William J.
★★★★★
Amber was very helpful in resolving my issue quickly and without any problems. It’s been convenient to have everything I need in one place online. GOV+ has been fast and easy so far. I’ll write another review when my Passport and TSA applications are complete! Definitely telling friends about my experience!
Michelle C.
★★★★★
Anna helped me with my GOV+ application via Instagram messages. It was truly a breath of fresh air receiving that customer experience via social media. Thanks so much for the unwavering support and assistance throughout this whole application process. Appreciate it more than you will ever know.
Liam O.
★★★★★
Worked with Jensen in Customer Service and he was extremely helpful in resolving my issue. Very efficient and responsive. It’s great to still find excellent customer service! Highly recommended GOV+ services.
James C.
★★★★★
It was a pleasure dealing with Gerard on line. He got me my answer and was able to complete my transaction which had been pending since September 23. Did not complete gov payment! Now fixed. Looking forward to further use! Will recommend.
Malcolm H.
★★★★★
Spoke with Vince this am after long and confusing texts yesterday. Vince solved my issue in min. He is my new HERO.
Martin G.
★★★★★
Great customer service and attention and fast. I recommended.
Carmen B.
★★★★★
Good job Matt.
Danny B.
★★★★★
Kristy was a pleasure to work with and assisted me in my effort to get my passport photo completed properly and accepted and uploaded to my application. She did not make me feel like a was wasting her time or being an inconvenience for asking help. Class a representative and highly recommended.
George M.
