★★★★★
I enjoyed the knowledge, patience and help from your Gov+ team. Every thing was done expeditious from the moment I signed up to renew my pre TSA up to today’s appointment. The only disappointment I had was that I had an appointment. When I got out of the elevator I was amazed that there were so many people applying for the pre TSA, passport, social security, etc. I thought since I had an appointment I didn’t think I had to end up waiting two hours to get processed! It started out with getting to my appointment in an hour long traffic, then waiting again. Your website says that it only takes a few minutes. That needs to be corrected please. The two gentleman that was in the office processing the requests that everyone signed up for were knowledge, calm and efficient. I can imagine how stressful they are having to deal with us everyday. Can you imagine if someone called out sick? They were awesome but they need more staff. Thank you for providing all the different services all in one place. I do hope that you will add global entry soon. I did sign up for renewing it on the government website in September 2022 but am still waiting. It’s now August 2023. This is no good service. Thank you for letting me explain my experience.